If the return is a result of our error (you received an incorrect item), you may return the item and we will ship the correct item at no additional cost. If there are any quality issues, we are happy to issue a refund or re-ship your product.
In all instances of returns or exchanges, the original item must be returned. Returned items must be in their original packaging, unopened and unused. A copy of the original packing slip is required. You can return or exchange items up to 14 days after the date we shipped your order. Claudia’s Handcrafted Soap will incur the cost of return shipping.
Refunds take 9-14 days to process from the date the return shipper is processed.
If you need to return an item please contact us to explain the issue, provide your order number, and the exact mailing address in the US where we should ship your replacement. We will provide instructions for how to return items from your order